Prepare for your Trip

We want all customers to have a smooth, safe and comfortable journey.

Follow these simple travel tips to ensure you're always ready to ride:

  • Have your myki ready, so you can touch on as soon as you board and remember to touch off.
  • Hail the approaching bus so that the driver knows you want to board.
  • Always use the handrails when getting on and off the bus and if you need extra time to board, just ask the driver – they are there to get you to your destination safely.
  • Always board at the front of the bus and take the closest available seat. Don’t be afraid to ask for a seat if you need one.
  • Remain seated or hold on to a handhold until the bus comes to a complete stop before moving towards the door. Buses may be required to brake suddenly due to traffic.
  • Notify the bus driver to stop well before reaching your destination.
  • Inform the driver if you notice unattended items or baggage, or any suspicious activity.
  • Before alighting, please check your seat and make sure you have all your valuables

 

Travel comfortably

Be respectful and courteous towards other customers and our employees by:

  • Not playing loud music or having loud mobile phone conversations
  • Keeping your feet and bags off the seats
  • Not smoking at bus stops or on board buses
  • Avoiding eating or drinking on the bus (alcohol is prohibited) and taking any rubbish with you.
  • Not using offensive language
  • Using headphones if listening to music or videos
  • Always offering your seat to elderly, pregnant or other customers with special needs.

Remember when travelling on public transport within Victoria you can be fined for:

  • Putting your feet on the seat.
  • Not having a valid myki.
  • Smoking cigarettes or consuming any kind of alcohol or drugs.
  • Vandalising and/or defacing any part of the bus.
  • Not identifying yourself if asked to by an AO (Authorised Officer).

 

Ready to ride for seniors

A slip, trip and fall is reported nearly every day on our service. For seniors in particular, the consequences of a fall can be serious.

In partnership with the Transport Accident Commission, the Department of Health and Human Services/Seniors Card and Public Transport Victoria, Transdev has created some short videos to reduce slips, trips and falls. 

Each video focuses on a different aspect of travelling — holding on and taking a seat, engaging with our drivers, and understanding myki.

 

Download our Ready to ride postcard below:

 

Community Training

To improve safety and confidence on our services, Transdev offers two free community programs to help customers become comfortable with travelling on buses.

Practise Makes Perfect provides bus education and safe travelling tips for individuals and groups who have special needs.  If you would like to become a more confident traveller, we can help. To book a session for yourself, a community group or organisation, please email melbourne@transdev.com.au or call 1800 718 121 at least 2 weeks prior to your preferred date.

Transdev also participates in the annual Try Before You Ride event which  gives people of all abilities the opportunity to familiarise themselves with the different types of public transport and to practice boarding and alighting trains, trams, buses, coaches and taxis.

For more information about this event, visit PTV's Website or call 1800 800 007.