We want all customers to have a smooth, safe and comfortable journey.
Be respectful and courteous towards other customers and our employees by:
Remember when travelling on public transport within Victoria you can be fined for:
A slip, trip and fall is reported nearly every day on our service. For seniors in particular, the consequences of a fall can be serious.
In partnership with the Transport Accident Commission, the Department of Health and Human Services/Seniors Card and Public Transport Victoria, Transdev has created some short videos to reduce slips, trips and falls.
Each video focuses on a different aspect of travelling — holding on and taking a seat, engaging with our drivers, and understanding myki.
Download our Ready to ride postcard below:
To improve safety and confidence on our services, Transdev offers two free community programs to help customers become comfortable with travelling on buses.
Practise Makes Perfect provides bus education and safe travelling tips for individuals and groups who have special needs. If you would like to become a more confident traveller, we can help. To book a session for yourself, a community group or organisation, please email firstname.lastname@example.org or call 1800 718 121 at least 2 weeks prior to your preferred date.
Transdev also participates in the annual Try Before You Ride event which gives people of all abilities the opportunity to familiarise themselves with the different types of public transport and to practice boarding and alighting trains, trams, buses, coaches and taxis.
For more information about this event, visit PTV's Website or call 1800 800 007.