Getting Ready to Travel

Transdev recognises the diverse needs of the travelling public, as well as its obligations under the Disability Discrimination Act, by continually improving its capacity to carry essential mobility aids (such as wheelchairs), and other disability mobility aids such as ride-on scooters and motorised vehicles.

Prior to travelling or requesting special assistance, customers who use mobility aids should use the checklist as a guide for what aids can be accommodated on our accessible fleet.    

Mobility Aid Checklist

Mobility aids (wheelchairs, scooters or motorised vehicles) should: 

  • Move backwards and forwards.
  • Have effective brakes to help maintain stability.
  • Turn 180 degrees within an area 2700 mm x 1540 mm.
  • Be able to cross a horizontal gap up to 40 mm wide.
  • Mount a vertical rise (bump) of up to 1200 mm.
  • Cross grates in vehicles up to 13 mm wide and 150 mm long.
  • Go up and down a ramp with a 1:14 grade unassisted.
  • Go up and down a ramp that is less than 1520 mm with a 1:8 grade.
  • Go up and down a ramp with a 1:4 grade with assistance.

Mobility Aid Specifications

Mobility aids (wheelchairs, scooters or motorised vehicles) should: 

  • Fit within a space of 1300 mm (length) by 800 mm (width).
  • Be no more than 750  wide at a height of 300 mm above the ground to fit between the wheel axles of a bus.

Please note that the total weight of the customer, their assistant and their mobility aid must be less than 300 kg.

This is to ensure the maximum weight capacity of boarding devices such as ramps is not exceeded.

Customers may be unable to travel if their mobility aid exceeds this criteria.

Accessible Journeys

Transdev aims to alleviate the barriers for customers with special access requirements.

At present, approximately 96% of our fleet is wheelchair-accessible and ALL of our weekend and public holiday bus services use wheelchair-accessible vehicles. We also run SmartBus vehicles which can 'meet' the bus stop at the same level, eliminating the 'step' to board the bus.

To find accessible services please check your printed timetable.  They are shown with an access symbol on the front of the timetable booklet or next to the relevant service – either indicated by the letter ‘W’ (wheelchair) or ‘LF’ (low-floor). On website timetables, accessible services are indicated by the access symbol above the time of the service.

While nearly all our buses are wheelchair accessible, if you are having problems accessing a bus, please contact us at least 24 hours in advance on 1800 718 121 and we will try to schedule a low-floor bus for you.


Travel Safe with Transdev's Mobility Card

We want you to feel safe, confident and comfortable when you travel on our network, so keep an eye out for our Mobility Cards, which people with special needs can use to communicate any assistance they might require to drivers or other passengers.

Pick up a card on one of our buses, request one from our Customer Feedback team on (03) 9488 2100 or download it here.


The Driver’s Role

In situations where the stop is not fully wheelchair accessible, the driver is required to lower the bus and engage the wheelchair ramp - the ramp must be deployed on stable ground and as close to the kerb as possible.

The ramp has a safe working load (SWL) of 300kg (this includes the total weight of the customer, their assistant and their mobility aid). Customers may be unable to travel if their mobility aid exceeds this criterion.

When assisting a customer using a wheelchair or scooter to board their bus, the driver must ensure they park in the designated space (behind the driver’s seat near the fold-out seats) and if they are in a wheelchair, ensure that the chair is locked and turned side-on (facing out of the side windows) – this minimises the possibility of the chair moving should the driver have to brake suddenly. 

We do not refuse carriage on the grounds of disability; however drivers do need to have regard for the safety of everyone travelling on their bus and the comfort and convenience of all members of the travelling public.


Community Training

To improve safety and confidence on our services, Transdev offers two free community programs to help customers become comfortable with travelling on buses.

Practise Makes Perfect provides bus education and safe travelling tips for individuals and groups who have special needs.  If you would like to become a more confident traveller, we can help. To book a session for yourself, a community group or organisation, please email or call 1800 718 121 at least 2 weeks prior to your preferred date.

Transdev also participates in the annual Try Before You Ride event which  gives people of all abilities the opportunity to familiarise themselves with the different types of public transport and to practice boarding and alighting trains, trams, buses, coaches and taxis.

For more information about this event, visit PTV's Website or call 1800 800 007.