Performance highlights: meeting all our contractual KPIs

PUBLISHED ON 29/07/2020
Performance highlights: meeting all our contractual KPIs

We are delighted to share the news that we have met and in many cases exceeded, all of our contractual KPIs for the 2019/20 contract year.

Our focus on delivering a safe, reliable service remains steadfast as we continue to adapt to a new normal.

An unyielding commitment to safety across all areas of our business continues to deliver results:

  • We have achieved 100% compliance on bus safety inspections for six consecutive months
  • We recorded zero lost time injuries in the first half of 2020
  • Our consistent and clear safety messaging has resulted in a 126% improvement in hazard and near-miss reporting.

Teamwork and a focus on fundamentals also delivered positive outcomes and helped us achieve our tough reliability target for the first time in our contract history, despite record network disruption. We also continue to exceed our punctuality target, with record low levels of early running. We are particularly proud we can continue to deliver a reliable service for our customers during the COVID-19 pandemic.

We also continue to recruit new talent and develop and train our team of Journey Makers. Our People and Culture team have worked tirelessly to transition to an online training platform which has hosted more than 970 training sessions, ensuring our people are equipped with the knowledge and skills to perform at their best. The team also continue to focus on developing a strong recruitment pipeline to ensure we are able to offer a safe and reliable service. For example, despite a nationwide shortage of diesel mechanics, we have successfully filled all workshop vacancies this year.  

Back to News