We are exceptionally proud of our achievements in 2019/20 including meeting, and in many cases exceeding, all our contractual KPIs.
As a business we faced some significant challenges during the initial franchise phase, however, the outstanding results we have achieved over the past few years demonstrate that we are a business which has truly transformed.
Ongoing collaboration has been critical to our transformation and the constructive working relationships we have built with the Department of Transport, regulators and other stakeholders have strengthened our operation.
We recently produced a document highlighting our key achievements in 2019/20 which is a result of the hard work, dedication, resilience and professionalism of our team of passionate Journey Makers. Read about our achievements in 2019/20.