Building a roadmap to an inclusive and accessible bus service

PUBLISHED ON 28/09/2020
Building a roadmap to an inclusive and accessible bus service

Transdev has established an Accessibility Reference Group to amplify the voices of our customers experiencing disability with the aim of delivering an inclusive and accessible bus service for all customers.

The group met for the first time in September and consists of five disability advocates with lived experience of a range of disabilities.

The group aims to help us:

  • identify the key accessibility issues that exist for customers living with disabilities
  • raise awareness and understanding about the needs and preferences for customers experiencing accessibility issues
  • improve the customer experience for Transdev Melbourne customers who experience accessibility issues.


Loretta Lynch, managing director, Transdev Melbourne said; “We are committed to building an inclusive and accessible bus service for all our customers and we can only achieve that by working closely with people who have lived experience of disabilities.

“The Accessibility Reference Group provides us with a structured forum to develop collaborative solutions which help reduce the barriers to travel. Already in our first meeting the group shared some terrific insights and ideas about small changes we could easily implement that could improve the customer experience for passengers with disabilities and accessibility issues.”

The members of Transdev Melbourne’s Accessibility Reference Group (TMARG) bring a diverse range of experiences to the committee with professional backgrounds spanning local government, advocacy organisations and the not for profit sector.

Representatives from the Department of Transport also participated in TMARG ensuring participants were informed about accessibility initiatives happening across Victoria’s public transport network.

TMARG will meet again later in 2020.

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