Social Media Policy

We welcome your feedback and use it to help improve the experience for all customers on our services.

If you wish to raise a specific issue or complaint, please contact our customer relations team. We don’t use social media to respond individually to all messages.

We encourage honest and respectful conversations on social media. You can help by avoiding writing anything:

  • defamatory, discriminatory, racist, abusive, obscene, threatening, inflammatory, unlawful or that constitutes spam (please no repeat posts or unsolicited ads).

All content produced by Transdev Melbourne on our social media feeds and pages is protected by copyright. You are encouraged to share our updates, however, please acknowledge us as the source and ensure you do not change the meaning of the original post or misrepresent our organisation.

Please also be aware that we regularly review our social media policy. The latest policy can always be found on our website.

Twitter

We use Twitter to communicate service updates and disruptions only. Our Twitter account is monitored between 9am-5pm weekdays only.

To maintain a safe and welcoming environment for others, we may ask users to stop sending tweets and reserve the right to remove or report posts or comments that break these rules. We may report patterns of disruptive activity or block users where we deem it necessary.

From time to time, we retweet content from other organisations. Requests to retweet content from other organisations are based on relevance. We reserve the right to refuse retweet requests at our discretion. Any post retweeted by us does not constitute an endorsement.

LinkedIn

The Transdev Melbourne LinkedIn is used to share information about Transdev Melbourne, our people and showcase the stories from our bus network.
We reserve the right to delete comments we determine unacceptable.

LinkedIn is not used to communicate disruption information. If you wish to raise a specific issue or complaint, please contact our customer relations team