Accessible Travel


Transdev recognises the diverse needs of the travelling public, as well as its obligations under the Disability Discrimination Act, by continually improving its capacity to carry essential mobility aids (such as wheelchairs), and other disability mobility aids such as ride-on scooters and motorised vehicles.


Accessible Buses

Approximately 488 of Transdev’s 509 buses (96%) are currently wheelchair-accessible and all of our weekend and public holiday bus services use wheelchair-accessible vehicles. All new vehicles will be wheelchair accessible.

All premium service/SmartBus vehicles are able to 'meet' the bus stop at the same level, eliminating the 'step' to board the bus.

Some of our bus routes are fully wheelchair-accessible and others are partly wheelchair- accessible.

Transdev can specifically schedule a low-floor bus for an individual with a mobility aid such as a wheelchair, scooter or motorised vehicle, provided adequate notice (preferably at least 24 hours notice) is given.


Try Before You Ride

To improve safety and confidence on our services, Transdev is able to provide access to stationary vehicles at our depots so potential customers can practice boarding and alighting.

To book a visit for your yourself, a community group or organisation please email or call 9488 2100.

Transdev also participates in the annual Try Before You Ride event hosted by Public Transport Victoria, Try Before You Ride gives people of all abilities the opportunity to familiarise themselves with the different types of public transport and to practice boarding trains, trams, buses, coaches and taxis. For more information about this event, visit or call 1800 800 007.


Pictured: Customers and service dogs in training at the Try Before You Ride event on 23 September 2015.


The Driver's Role

The driver is required to lower the bus and engage the wheelchair ramp in situations where the stop is not fully wheelchair accessible.

It is important that the ramp is deployed on stable ground and that the bus is as close to the kerb as is safely possible. The ramp has a safe working load (SWL) of 300kg. Failure to deploy the ramp on stable ground may result in an injury to the driver or customer.

Transdev does not refuse carriage on the grounds of disability; drivers do however need to have regard for the safety of everyone travelling on their bus and the comfort and convenience of all members of the travelling public.

When assisting a customer using a wheelchair or scooter to board their bus, the driver must ensure that they park in the designated space (behind the driver’s seat near the fold-out seats) and if they are in a wheelchair, ensure that the chair is locked and turned side-on (facing out of the side windows) to minimise the possibility of the chair moving should the driver have to brake suddenly.


Mobility aid specifications

The following mobility aid specifications are recommended:



Mobility aids (wheelchairs, scooters or motorised vehicles) should:

  • Fit within a space of 1300mm (length) by 800mm (width).
  • Be no more than 750mm wide at a height of 300mm above the ground to fit between the wheel axles of a bus.

Additionally, the total weight of the customer, their assistant and their mobility aid must be less than 300kg. This is to ensure they do not exceed the maximum weight capacity of boarding devices such as ramps.

Customers may be unable to travel if their mobility aid exceeds these criteria.



Mobility aids (wheelchairs, scooters or motorised vehicles) should:

  • Move backwards and fowards.
  • Have effective brakes to help maintain stability.
  • Turn 180 degrees within an area 2070mm x 1540mm.
  • Be able to cross a horizontal gap up to 40mm wide.
  • Mount a vertical rise (bump) of up to 12mm.
  • Cross grates in vehicles up to 13mm wide and 150mm long.
  • Go up and down a ramp with a 1:14 grade unassisted.
  • Go up and down a ramp that is less than 1520mm with a 1:8 grade.
  • Go up and down a ramp with a 1:4 grade with assistance.