Feedback and Comments

We'd like to hear about your experience travelling with Transdev Melbourne

All feedback is valued and used to improve the quality of our services. We will endeavour to provide you with an initial response within five business days.

Thank you also for having taken the time to look at our website. Please feel free to contact us in regard to anything you have seen on the site. Feedback can be provided via the form below or by contacting 1800 800 007 (open 6am-midnight, daily).

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All Personal Information submitted will be dealt with in accordance with Transdev's Privacy Policy, which can be found here.


If you want to pursue this matter, you can ask to have it reviewed by the Transdev Customer Information Manager. If you are not satisfied with the outcome and wish to take this matter further, you can escalate your complaint to the Customer Advocate at Public Transport Victoria for review by phone on Freecall 1800 800 007, by email at, or in writing to: Customer Advocate, Public Transport Victoria, PO Box 4724, Melbourne Vic 3001. Please ensure that you provide your case reference number for administrative purposes. Further details are available at  

Alternatively, you may raise the matter directly with the Public Transport Ombudsman by phone on Freecall 1800 466 865, by email at, or by fax on 8623 2100. Letters can be addressed to the Public Transport Ombudsman at PO Box 538, Collins Street West, Melbourne Vic 8007. Further details about the Public Transport Ombudsman's role and services are available at

If you are dissatisfied with our response or if you don't receive a response within a reasonable timeframe, you can contact Public Transport Ombudsman by clicking here.

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service