Our Customer Promise

We will do our very best to make sure you have a safe, reliable and comfortable journey whenever you travel with us

We aim to consistently provide our customers with:

  • A safe and clean environment accessible to all
  • Friendly, professional and helpful customer service
  • A reliable and punctual service
  • Easily accessible and accurate information




If you’ve got any questions or comments for us, please get in touch.


At Transdev Melbourne, customer service means anticipating, responding to and exceeding our client's and customers' changing needs and expectations.

Click here to read our Customer Service Charter.